Returns

How to proceed with a complaint?

REGISTERED customers, log in to your account and initiate your complaint in the section "DISPUTE MANAGER".
GUESTS submit your complaint request HERE.

REGISTERED customers, log in to your account and initiate your return request in the section "DISPUTE MANAGER".
GUESTS submit your return request HERE.

Returns are acceptable within 14 days from the day of purchase.
Special order items are final and cannot be returned.
All returns must be in their original conditions, originally packed (without any signs of opening) and include all original manufacturer's packaging and/or tags.
Send the goods back to us with a copy of the invoice within 14 days from the day of purchase.
Any merchandise returns not approved by us will be refused. You will be responsible for shipping to us and back to you so be sure to contact us prior to taking any action.
When shipping returned items, you are responsible to pack and ship items properly so the items do not get damaged or lost in transit.

	You will receive:
Items in original conditions in originally packed box	80% of the item's price
Items not in original conditions (for example in opened package)	50% of the items's price
Items that are damaged, with missing parts, not in the original condition, or have obvious signs of use	0% of the item's price

Once we receive your return, credit note will be issued instantly. However it might take up to 5 working days (from the day of the parcel receiving). Value of the credit note will be held on your account as overpayment till your next purchase and will be simply deducted from your next payment. Credit notes will be issued in currency your invoice has been raised.
Please do not return any items via COD we will not accept COD returns
Please send returns to:

RACES, s.r.o.

Rozvojová 2,

04011 Košice

SLOVAKIA